IAPT Behind Closed Doors – Like Jumping Into a Cold Plunge!

Throughout my time in IAPT in Lancashire (I had 2 separate occasions working there) I was employed as a PWP and was taken on to “get the waiting list down” in terms of the volume of cases which had been referred, predominantly by GPs.  I am an Agency Nurse who has worked in many roles across the country, but this was my first role as a PWP.  The first thing that occurred to me was how little awareness the PWPs had about mental health and how people were allocated to various parts of the Service.  There seemed to be an emphasis on “clearing the lists” because lengthy lists would not be favourably looked upon by the commissioners and may affect the funding already provided for the Service, but also future funding.

My PWP colleagues were very new in practice and many of them had only recently qualified and as I have previously outlined, they had little or no experience around mental health.  I was initially asked to “look after them”, since it was very common when working over the telephone to find a suicidal patient on the other end and have a colleague not know what to do.  I was often asked to sit in the room with my colleague and to support through the assessment, as I was in a position to know when to call an ambulance or to get further assistance, where often they did not.  Many patients who were referred to IAPT services, especially at step 2, were referred wholly inappropriately.  My colleagues were subjected to a degree of unnecessary distress and pressure by these inappropriate referrals, as they knew that they were inappropriate, but were expected to treat them in any case.  In cases of face to face referrals, the situation was often worse, since inexperienced colleagues very often were asked to give 6 or 8 sessions to someone who had been referred who was actively psychotic, but whom the PWP did not recognise as being psychotic.  The result of this at best, was that the patient never got better and at worst, may have harmed either themselves or another person.  There were also safety issues in terms of lone working in buildings which were vacated at 5 pm but in which it was expected that workers would have to receive patients because the Service was open until 7 pm.

Anonymity protected – Dr Mike Scott

Stressed Because You Are Asked To Do What Is Not Possible?

‘I am not IAPT’s employee of the month’, ‘For all to view, I am nowhere near the top of the league table for recovery rates’ – just two of the voices of stressed therapists that I have heard in recent months. Unfortunately challenging the Organisational zeitgeist that generates such demoralisation is likely to be seen as a further sign of ‘inadequacy’.

But the American Psychological Association, Clinical Psychology Division, have refined the criteria for an evidence based treatment in such a way, that it could add ‘grist to the mill’ of those who wish to take issue with what they are being asked to do. The new criteria contain the added requirement that there must be evidence of effectiveness in at least one study, in a nonresearch setting using non-academic therapists and also evidence of effectiveness on functional impairment and not just symptom improvement. [The new requirement is based on the Tolin et al (2015) paper Empirically supported treatment: recommendations for a new model. Clinical Psychology Science and Practice, 22, 317-338]. With this added criteria many of the CBT treatments for health anxiety, psychosis and long term physical health problems and computerised cbt would not clear the raised bar for evidence based treatment. Even an accepted treatment such as exposure and response prevention for OCD has just one routine practice study and this was without a control condition, Tolin still strongly recommended the treatment but suggested that there did need to be further evidence.

Pencil in ‘and CBT’ next to ‘antibiotics’ in the poster below and display in Staff and ? Waiting Rooms for the coming Winter

 

Often times a client has considerable comorbidity, I have just seen a person with ptsd, depression, binge eating disorder, panic disorder with mild agoraphobic avoidance and ?body dysmorphic disorder following an rta 4 years ago. No randomised controlled trial has ever been conducted on a population with such extensive comorbidity. There has to be proper acknowledgement of the challenges such a client presents for a therapist, it is insufficient to label a client simply as ‘complex’ because this can easily be seen by the powers that be as a ‘cop out’, the only true defence is a comprehensive reliable assessment.

The bottom line may be to challenge, where you can, whether there is evidence of effectiveness for this specific type of client in the routine context in which you are working – a reality check.

 

Dr Mike Scott

The Need To Tailor Group CBT To Make A Socially Significant Difference

Given the scarcity of therapeutic resources Group CBT is an attractive option.  But to make a real world, socially significant difference in a client’s life a group intervention has to be tailored to each individual. The resources section of this forum contain free content materials for depression and the anxiety groups. Client’s want a real world change, to be free of whatever disorder/problem led them into treatment, not a change on a psychometric test.

Over the past year I’ve given about half a dozen Workshops titled ‘Delivering Group CBT’ to IAPT ( really enjoyed the last one on September 6th to North East Essex IAPT, great group!) and non-IAPT audiences, two points struck me a) most of the audience have been involved in groupwork, for a wide range of problems from low self-esteem to OCD, though most have been for anxiety and depression and b)  the groups that have been run have been more like classes than groups, in that there has been no tailoring of homework assignments in the way one would in individual therapy.  Without such tailoring it is unlikely that there will be any transfer of learning from the ‘group’ setting to the  client’s social context. Clients may express satisfaction with attending a ‘class’ with comments like ‘interesting’ and ‘useful’ but there is no independent evidence that they make a lasting real world difference. I have found it interesting how many therapists are harking for real world observable change in client’s lives and are unhappy with the psychometric test yardstick.

The need to tailor homework places a limit on the number of people that can be treated in a group, as opposed to the number of people that can be ‘taught in a ‘group’. I will return to the issue of tailoring in groups in a later post.

Dr Mike Scott

Fatal Consequences of Missed Disorder

On Tuesday last BBC News at Ten reported a Serious case review of the murder of 2 year old Ayeeshia-Jayne Smith at the hands of her mother, which concluded that social workers failure to identify significant psychological disorder played a pivotal role in the child’s death. Would CBT practitioners have been any better at identifying such disorder? It is not an academic question, the mother or her then partner could have come a CBT practitioners way as a referral from Social Services because of ‘issues with anger’.

The social workers had focussed largely on the supposedly supportive relationship between the mother and child, but there were concerns, a Risk Assessment meeting was held the day before the murder! But had they screened the parents for say borderline personality disorder and if positive done a more detailed examination, using reliable diagnostic criteria, their approach would have arguably been more balanced, resulting in earlier action. The diffiiculty is that for social workers and CBT practitioners staying in their comfort/ ideological zone of relationships is easier.

Existing risk assessment procedures, represent an expert consensus and to my knowledge there is no empirical evidence that they predict outcome. Agencies promote them but it is more a matter of them covering their back.

The 7 Minute Interview contains the following Screen for BPD and its’ psychometric prpoerties were discussed in an earlier post.

11. Yes No Don’t know
Do you have a lot of sudden changes of mood, usually lasting for no more than a few hours?
Do you often have temper outbursts or get so angry you lose control?
Is this something with which you would like help?

Do You Suffer From Formulation Nausea?

Formulation Nausea (FN) is induced by a bewildering array of arrows, resulting in disorientation. It is maintained by exaggerating the idiosyncracy of a client’s difficulties. Training courses may serve as vulnerability factors with Organisational factors e.g supervision acting as an immediate preciptant. Sufferers from FN are often stressed in silence, to reveal it to course leaders, supervisors may be taken as a sign of ‘weakness’.

The antidote is ‘case formulation’ as opposed to ‘formulation’. A case formulation is a specific example of the cognitive model of the disorder. Without  reliably defining what the person is a ‘case/s’ of the 5 P’s above lead nowhere and is likely to generate a 6th P! To overcome FN regular usage of ‘case’ formulation for at least 3 months is necessary for full recovery

 

Brief Assessments Are The Norm And Invariably Wrong

Work on the assumption that the assessments of others are wrong because they have probably operated on some idiosyncratic  rule of thumb to save time. My cynicism about the assessments of colleagues was heightened recently, two years ago I saw a lady who had a phobia about driving and travelling as a passenger in a car and needed CBT. I’ve just discovered that her GP has decided she has PTSD and she is consequently, about to undergo 12 sessions of CBT.

In a previous post I talked about the importance of ‘Watching and Waiting’ but if this is done without the appropriate measuring instrument, a standardised reliable diagnostic interview all is in vain. My suspicion is that the GP, like many clinicians has in mind a ‘cardinal symptom’ of PTSD such as flashbacks and/or nightmares and uses this rule of thumb (heuristic) to determine treatment. The advantage of heuristics is that they are quick, the disadvantage is that they are usually wrong

see Daniel Kahneman’s book, resulting in a waste of resources and the client likely defaulting from CBT

Dr Mike Scott.

 

Failure to ‘Watch and Wait’ Results In Unnecessary Treatment

I doubt that ‘watchful waiting’ has been applied as a policy post the Grenfell Fire, as it is not usually operative in the aftermath of more everyday trauma.  Distressing emotions in the aftermath are oftentimes ‘pathologised’ instead of being seen as part of normal healing process.

A client of mine was involved in a bad car accident, saw her GP who identified whiplash and was concerned that she was troubled by memories of the incident and referred her to IAPT. At IAPT she was offered a choice between a 10 week waiting list for face to face treatment or immediate treatment via telephone counselling. She wanted face to face counselling  and so instead took up her employer’s offer to provide counselling. The two sessions did not help and did not involve cbt.  All this took place within weeks of the accident.

There is a pressing need for GP’s, IAPT and counsellors to be seen to do something, but in all this haste, in the aftermath of a destabilising incident there had been no reliable definition of the problem. Further there was no recognition that typically those destabilised generally find that their own resources are, given time, sufficient to help them regain their balance.
In the event when I saw her 4 months post incident she simply needed CBT for a phobia about driving and travelling as a passenger.
Operating a Watch and Wait over the first 3 months would have resulted not only in a far better use of resources but also the development of a necessary therapeutic alliance. It also advances ‘Saving Normal’ the title of an excellent book by Allen Francis.

Watchful waiting is nothing to do with administering a PHQ-9 every month for 3 months and then concluding ‘something’ must be done if a high score is maintained or the score worsens. Rather it involves the careful tracking of a reliably identified disorder/difficulty.

IAPT and Health Service Are Failing Suicidal Clients

Please tell me why a telephone assessment is deemed appropriate for a suicidal client? How many people have commited suicide because of IAPT’s ‘Opt In’ policy? Why is it beyond the remit of NHS Psychiatric Hospitals to offer a ‘One Stop Shop’, including CBT, for suicidal patients?

These pressing issues occurred to me recently when I came across a person who had in recent weeks stepped in front of a car to kill himself and narrowly escaped death on a railway line, because of the care of a passer-by. After attending the Emergency Department of the local NHS Hospital, within days he was assessed by a Mental Health Practitioner and he referred him to IAPT.
The latter wrote to him asking that he ring them to book a telephone assessment, which he did not do and so IAPT discharged him. Inspection of his Hospital records should have alerted the Hospital of this likely sequence of events as he had dropped out of the first session of counselling treatment at a psychiatric Unit a few years ago.

Dr Mike Scott

Disseminating Group CBT – What You Need To Know

Clients often have similar stories, so it is a no-brainer to treat those with the same story in a group. But groups can go badly wrong – a colleague of mine was unavailable to lead a group because of illness, one of the group ‘stepped-in’ and ran the group at his flat, suggesting that he would be a much better group leader!

On September 6th I am giving a 1 Day Workshop on Delivering Group CBT to Bedford IAPT, one of many I have delivered to BABCP local Groups and IAPT. In 2013 when I gave the workshop in Copenhagen I discovered that  there Group CBT is the usual mode of service provision and therapists have to justify individual therapy, they found it surprising that in the UK we  did not operate that way. There are free group materials for depression, anxiety disorders and PTSD if you click the Resources button on this site, from Simply Effective Group Cognitive Behaviour Therapy (2011) London: Routledge. The Workshops have raised a whole host of questions that might be worth discussions in your locality and/or on this forum:

 

 

The learning objectives for the Delivering Group CBT workshop are for attendees to be able to answer most of the following questions by the end of the day:

  1. How do we ensure that we don’t play a numbers game with regards to groups?
  2. Why not admit all-comers?
  3. Aren’t classes a better use of resources than groups?
  4. How do we select the right people?
  5. Is group CBT really an answer to a Manager’s prayer?
  6. How do you identify and circumvent special problems in marketing group CBT?
  7. How can you integrate individual and group cbt?
  8. What is the structure of a session?
  9. What might the session by session content look like for depression and the anxiety disorders?
  10. How do you capitalise on group members assembling and/or departing?
  11. Do you have to specify groundrules?
  12. How do I handle clients with more than one disorder/difficulty in a group?
  13. How do you handle the difficult client?
  14. How do I know if the group is making a socially significant, real world difference?
  15. Which groups are best to start with?
  16. How do I manage group processes?
  17. How can I know whether I am managing group processes well?
  18. How does group cbt compare to individual cbt in terms of effectiveness?
  19. What if you are expected to run a group alone?
  20. How do you divide up the work between leader and co-leader?
  21. How should leader and co-leader debrief each other?
  22. Can you really do Socratic dialogue in a group?
  23. Are there advantages to a story telling/narrative approach in groups?
  24. What are useful materials?
  25. What can you do if your supervisor has no experience of group CBT?                                                    Dr Mike Scott

IAPT Performance Investigation – National Audit Office Request

‘The National Audit Office is currently carrying out an investigation into the performance data of IAPT services. The investigation is focussing on waiting times, but also refers to the reported 50% recovery rates and can accept information about the collection and measurement of data across IAPT outcomes.  

This is a genuine opportunity for us to challenge the data on which mental health service targets are being set.

Many of you have important experience of what is happening in IAPT services that is crucial for the NAO in building an accurate picture of what is going on.

Please submit your evidence to Jenny George Jenny.George@nao.gsi.gov.uk and David Rarity David.Raraty@nao.gsi.gov.uk  who will be writing the report during August. It’s a tight deadline so please submit what you can as soon as possible.

The NAO website is HERE and below is the information provided about the inquiry.

Improving Access to Psychological Therapies performance data

The ‘Improving Access to Psychological Therapies’ (IAPT) programme increases access to National Institute for Health and Care Excellence approved treatment for depression and anxiety disorders. In October 2014, the Department of Health and NHS England jointly published Achieving Better Access to Mental Health Services by 2020. This set new standards for the time people should wait for mental health treatment and the care they should be able to access. In the case of IAPT services, the standards are that 75% of people referred should be treated within six weeks, and 95% within 18 weeks of referral, and that 50% of those who complete treatment will recover. NHS Digital publishes monthly statistics that report performance against these standards. This investigation will establish the facts around how the national statistics are prepared.

This is a really significant opportunity for us to share our experiences of what is going wrong in performance management of services. Please, take the time to contribute to the report’. 

 Thanks to Steve Flatt for alerting me to the above from the ‘Surviving Work’ website
Dr Mike Scott

 

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